Telegram chatbot scripts: ready-to-use templates for different niches

In 2025, businesses can no longer afford to ignore messaging platforms like Telegram. With more than 900 million users and growing, Telegram has become a communication giant – and not just for personal chats. Today, it’s also a powerful tool for business automation, customer support, and lead generation.

At the heart of this transformation are Telegram chatbots: automated assistants that guide users, collect data, process orders, and answer common questions. But while the idea of using bots is appealing, many business owners hesitate because they think setting one up requires coding skills or long development timelines.

The good news? You don’t have to start from scratch.

This article offers plug-and-play Telegram chatbot scripts, carefully structured for different industries. Whether you run an e-commerce store, a restaurant, a clinic, or a digital course platform – you’ll find examples tailored to your niche.

And if you want your bot to do more – integrate with your CRM, provide AI-powered replies, or support multi-language flows – Bazu can help you build that.

Need a custom Telegram bot tailored to your business? Contact our team for a free consultation.

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Why Telegram is the perfect platform for chatbot automation

Before jumping into the scripts, let’s understand why Telegram is a smart choice for modern businesses:

• Frictionless onboarding: No app install needed. Customers just tap a link or scan a QR code.
  
• Powerful features: Inline keyboards, photos, videos, web forms, payments, and even full web apps (Mini Apps).
  
• Cross-device compatibility: Telegram works seamlessly across iOS, Android, and desktop.
  
• Instant notifications: Faster and more visible than email or SMS.
  
• Global reach: Especially popular in Europe, MENA, and Southeast Asia.
  

By building a chatbot on Telegram, you reduce entry barriers for users, increase engagement, and open up a direct, automated communication channel that works 24/7.

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Anatomy of a successful Telegram chatbot script

A good chatbot script isn’t just a set of messages. It’s a conversion-optimized flow. Here’s what your script should include:

1. Greeting message
   Personalized and friendly. Set expectations and give users a clear path forward.
   
2. Quick reply buttons
   Help users navigate instead of typing. Use emojis sparingly for clarity and friendliness.
   
3. User data collection
   Name, phone, email, delivery address, etc. – gathered step-by-step, not all at once.
   
4. Action flows
   Booking, ordering, browsing, FAQ navigation – designed around your key use cases.
   
5. Fallback logic
   Not every user clicks as expected. Include phrases like:
   
   
   “Didn’t catch that? Try choosing an option below or type ‘help.’”
   
   
6. Follow-up and retention
   Send reminders, confirmations, or upsells automatically based on previous actions.
   

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Telegram chatbot scripts for different niches

Let’s explore real examples for industries that benefit the most from Telegram automation. You can copy, customize, or extend these scripts.

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1. E-commerce chatbot script

Use case: Browsing products, adding to cart, placing orders, and tracking delivery.

Greeting:

“Welcome to [Store Name]! 👋 Tap a button to start shopping or track your order.”

Main menu:

• 🛒 Browse products
  
• 📦 Track my order
  
• 💬 Need help?
  

Flow sample (browse + purchase):

“What category are you interested in?” → Show categories
→ Show products with images and prices → “Add to cart?”
→ Payment options → Confirm address → Order placed.

Upsell trigger (if cart > $50):

“You’re eligible for a 10% discount if you add one more item. Want to see related products?”

Tip: Sync this bot with your existing WooCommerce or Shopify system.

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2. Restaurant or cafe chatbot script

Use case: Menu browsing, food ordering, table booking, live delivery updates.

Greeting:

“Hi! Welcome to [Cafe Name] on Telegram. Let’s take your order or book a table.”

Main menu:

• 🍽 See today’s menu
  
• 🛵 Order delivery
  
• 📅 Reserve a table
  
• 📞 Talk to manager
  

Food ordering flow:
→ User selects category (e.g., Burgers, Sushi, Drinks)
→ Bot shows dishes with photos and prices
→ Add to cart → Choose delivery or pickup → Enter address
→ Send order to kitchen or POS

Delivery update flow:

“Your order is on the way 🚚 ETA: 18 minutes. Need live tracking?”

Want to integrate payment and delivery tracking into your Telegram bot? We can help

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3. Medical or beauty appointment bot

Use case: Booking visits, showing available times, sending reminders.

Greeting:

“Welcome to [Clinic/Spa Name]! Ready to book your appointment? Let’s go.”

Main menu:

• 💆 View services
  
• 📅 Book now
  
• 🕑 My bookings
  
• 📞 Call administrator
  

Booking flow:
→ Choose service (e.g., Facial, Dental, Massage)
→ Pick available day/time from dynamic calendar
→ Provide name, phone, email
→ Confirm booking → “Done! You’ll get a reminder 24h before your appointment.”

Reminder script:

“Hi [Name], your appointment is tomorrow at 3 PM with Dr. Smith. Reply ‘RESCHEDULE’ if you need to change it.”

Bonus: Use Google Calendar or CRM sync for managing slots.

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4. Digital course or infoproduct chatbot

Use case: Lead capture, onboarding, course delivery, upselling premium content.

Greeting:

“Hi there! I’m your assistant for the [Course Name]. Let’s get started.”

Main menu:

• 📘 Start lesson 1
  
• 🔒 Unlock premium module
  
• 🧠 Take a quiz
  
• 💬 Ask instructor
  

Lesson delivery flow:
→ Bot sends lesson summary + video
→ Optional quiz → Feedback
→ Invite to share feedback or refer a friend
→ Offer upsell: “Want lifetime access to all modules + bonus material?”

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5. Real estate or rental chatbot

Use case: Show listings, book viewings, qualify leads.

Greeting:

“Looking for a home or office? Let’s find the perfect match.”

Main menu:

• 🏘 View listings
  
• 📞 Talk to agent
  
• 📅 Schedule a visit
  

Flow:
→ Ask user for budget, city, property type
→ Show 3–5 matching listings
→ Each has CTA: “📅 Book a tour”
→ Collect contact details → Send to CRM or agent’s email

Want to qualify leads directly through Telegram and push data to your CRM? Let’s discuss it

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Advanced tips for writing better scripts

• Personalize with names: Use Telegram’s built-in user name to make messages feel personal.
  
• Use logic jumps: If a user chooses “Delivery”, skip address steps for returning users.
  
• A/B test flows: Run two versions to see which one converts better.
  
• Track drop-off points: Use analytics to see where users exit and improve those parts.
  

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Industry-specific nuances

Industry	Unique Needs	Script Tip
E-commerce	Product filtering, payment integration	Add “View similar items” logic
Restaurants	Peak time handling, multiple branches	Add branch selector upfront
Clinics	Staff availability, reminder automation	Sync with staff calendars
Digital services	Lead nurturing, file delivery, user segmentation	Use tags to categorize user interest
Real estate	High-value leads, multiple agents	Route messages to relevant agent via webhook

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Recommended tools to deploy your Telegram chatbot

• BotFather – Official tool to register bots on Telegram
  
• Chatfuel / Manybot – Visual builders for quick prototyping
  
• Node.js + Telegram API – For full custom bots with CRM integration
  
• Bazuc’s Telegram framework – Fast, scalable, CRM-integrated bots built to grow with your business
  

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Conclusion: Start simple, scale fast

Telegram chatbot scripts give businesses the opportunity to automate communication, generate leads, and increase sales without investing in heavy tech stacks.

Instead of overwhelming your customers with clunky forms or waiting on live agents, you can now deliver fast, intuitive experiences – straight in a channel they already use every day.

Whether you’re just starting out or scaling operations, smart Telegram bots give you a competitive edge.

Want to deploy a chatbot that brings real ROI? Talk to our Telegram automation experts at Bazu.